“Special Access” is one of those fun telecom terms that makes no sense to those outside of telecom. Briefly, it’s the rate that a regulated incumbent local exchange carrier (ILEC), like AT&T, charges for certain non-residential telecom services. As you can see, even my attempt to describe in one sentence without jargon failed, that’s how complicated this is. However, like many very complicated things, Special Access is one of the important ingredients that goes into how much people pay for phone and broadband service. You can find a five minute video of me explaining Special Access and why everyone needs to care about it here.
Not surprisingly, the issue has come up in the AT&T/T-Mobile merger. Sprint says that AT&T absorbing T-Mobile will make its Special Access problems worse and allow AT&T/T-Mobile to price it out of the market. AT&T responded in this blog post, in part by asking “How could absorbing T-Mobile, which doesn’t provide Special Access, hurt the Special Access market?” Sarah Jerome over at the Hill asked me that question, prompting me to offer this response (originally printed here), which I expand on a bit below.

General Exception
Nag, Nag, Nag
One of the software trends I’ve hated the most of the past decade or so is nagging. From the standpoint of the user, popping up a message to suggest or demand the user do something is the last resort. In my mind, it’s a flagrant violation of the law of least astonishment… basically, don’t do things that surprise the user. Popping stuff on screen is at odds with that… it distracts the user from what he or she is doing… which is, basically, the entire point of having a computer. Getting whatever the user wants to do done.
I usually associate nagging with commercial software. I remember the first time I started Window XP: wihin a minute of first logging in, I got popups reminding me to register Windows… along with taking a tour of windows, and eliminating unused icons from my desktop (WTF… will you give me a second to go see what is actually on the friggin desktop before suggesting I blow it away?). Recently, I had to go in and decrapify my father-in-law’s Dell that had come installed with tons of foistware that was nagging him about buying it, installing updates, and the like.
I usually expect open source software to not make these sorts of stupid decisions. However, today I ran into the worst case of nagging I have seen in quite a while thanks to Firefox. I left Ubuntu udate a bunch of software this morning, including Firefox.. and here’s what showed up at the top of the browser window:
How stupid is it to have an informational message with a close button on it, which closes the message for the grand total of a few seconds? If it’s so important to constantly nag me to restart the browser, then don’t put the button there!
Also notice that the message pushes the entire page down… so if it decides to pop up just as I click a link, the stupid message will push a different link under my pointer. That’s what I call freakin’ astonishing!